SASSA Status Approved But Not Receiving Payments – Official Guide

Thousands of SASSA beneficiaries are seeing statuses like “Declined,” “Other income means,” or “Invalid phone number” even though their information is perfectly correct. This situation often happens when SASSA’s official website (srd.sassa.gov.za) is offline, leaving people unsure where to turn.

This comprehensive guide, written in an official yet easy-to-understand tone, will show you exactly how to fix SASSA declined grants, resolve payment delays, and appeal your SRD R370 decision step by step without using the official website (srd.sassa.gov.za).

Visit For SASSA Status Check. After checking your status, if you see the following errors, then follow the guide.

Verify Your ID Details

The first step to solving any SASSA declined or payment delay issue is to make sure that your personal information matches Home Affairs records.

Check: SASSA Grant Payment Dates 2025/26

Guide

1. Check your ID number and full legal name exactly as they appear on your ID card or green barcoded ID book.
2. Make sure your date of birth and citizenship status are correct.
3. If you’ve changed your name, visit Home Affairs to update it officially.
4. Keep a digital or printed copy of your updated ID information.

Update Bank Details

One of the most common reasons for SASSA payment delay or decline is the dreaded status: “Other income means.”
This doesn’t always mean you’re earning another income it means your bank records showed incoming funds that pushed you above the SRD means-test threshold for that specific month.

If you don’t know the method, then visit this step by step guide to Update Bank Details in SASSA Application.

Guide

1. Check your bank details for the month that was declined.
2. Identify any deposits that could look like income even if they came from family or refunds.
3. If those deposits were once-off gifts or reimbursements, write a short affidavit explaining each one.
4. Prepare proof documents (bank statements and affidavits) for appeal.
5. Avoid non-support deposits into your SRD account in future months.

Fix “Invalid Phone Number” Issue

A common cause for SASSA payment not received or OTP errors is when your registered phone number becomes invalid or unverified. SASSA’s system sends all one-time PINs (OTPs) to that number, so if your SIM is blocked, swapped, or not RICA-verified, the system will mark it as “Invalid phone number.”

In case you got internet, then you can also check your sassa status on mobile SASSA Moya Application. Click here to download and install and go through the installing guide for android and iOS users both.

Guide

1. Confirm that your SIM card is RICA-registered and active in your name.
2. If you’ve changed numbers, update it via WhatsApp (082 046 8553) or the Call Centre (0800 60 10 11).
3. If your SIM was lost, do a SIM swap with your provider and use the new card to request your OTP.
4. Always keep one consistent number for SASSA status checks and appeals.
5. Visit a local SASSA office with your ID and proof of SIM ownership if it’s still invalid.

Offline Methods

If official website srd.sassa.gov.za is temporarily down, you can still perform all major actions check status, update details, and start appeals through SASSA’s alternative channels. If you are still facing problem, then you should visit the SASSA office in your city.

Official Channels

• WhatsApp Chatbot: 082 046 8553 (send “SASSA”)
• USSD Code (no data required): Dial *134*7737#
• Toll-Free Call Centre: 0800 60 10 11
• Local Office Visit: Bring ID, bank statements, and phone proof.

Proper Documentation

Before filing your SRD R370 appeal, gather all supporting documents to strengthen your case. SASSA and ITSAA (Independent Tribunal for Social Assistance Appeals) both require monthly evidence for each declined period.

Documents You Need

1. Certified copy of your ID or Smart Card.
2. Bank statements for the declined month.
3. Affidavit explaining any irregular deposits.
4. Proof of no other income, such as UIF or NSFAS termination letter.
5. Contact number and email (must match your SASSA record).

Submit Appeal Correctly

Once your information is verified and documents are ready, submit your appeal to ITSAA, which reviews all declined SRD applications.

Steps to Submit:

1. File your appeal within 30–90 days of receiving the declined status.
2. Use WhatsApp or USSD to log it if the website is still offline.
3. Attach your proof documents (statements, affidavits, ID copies).
4. Wait 60–90 days for an outcome.
5. If approved, your arrears payments will automatically reflect.

Track Your SASSA Appeal

Scammers often target beneficiaries during downtime or after declines. Stay alert and only use official SASSA communication channels.

Secure Tracking

• Never pay anyone to “speed up” your grant.
• Only trust messages from verified SASSA numbers.
• Never share your OTP or ID number with strangers.
• Report fraud immediately to SASSA toll-free 0800 60 10 11.

Maintain Clean Records

Once you’ve corrected your data, filed appeals, and confirmed your contacts, keep your records up-to-date for smooth future payments.

Maintenance Checklist

1. Reconfirm your details every 90 days.
2. Keep your bank account active and in your name.
3. Don’t share your SRD account with family.
4. Save copies of every statement and SMS from SASSA.
5. Recheck your status monthly (via WhatsApp or USSD).

Conclusion

Payment delays, “other income means” declines, or invalid phone numbers can happen to anyone.
By following the steps above verifying your ID, fixing your SIM, checking your bank activity, using official channels, and lodging your appeal with proper proof you’ll restore your SRD R370 grant eligibility even while the website is offline.

Official SASSA Contact Summary

• WhatsApp: 082 046 8553
• USSD: 1347737#
• Call Centre: 0800 60 10 11
• Office Visits: Bring ID, phone, and proof of bank account