SASSA ID Number Shows “Not Found” On SASSA Status (Solution)
For many South Africans applying for SASSA grants, checking their status online has become a routine step. But one of the most confusing errors applicants see on the SASSA portal is:
“ID Number Not Found.”
This message often leaves beneficiaries feeling hopeless, as if their application has disappeared. In reality, this error usually has specific causes and there are steps you can take to fix it. Let’s break it down in detail.
Apply For: SASSA Loan
Reasons “ID Number Not Found”
When the SASSA system cannot match your ID to an existing application or database record, it automatically displays this error. Here are the most common reasons:
Incorrect Application
Sometimes, applicants think their online application was submitted, but due to server overload or poor network, the form never saved.
Delay in Database Syncing
After submitting your details, it may take several days for SASSA’s database to fully update. If you check too soon, your ID might not appear yet. You can Recheck after few days in order to fully verify that your application is been received or not.
Incorrect ID Number Entered
It is important to give proper details and information which is required in the SASSA Grant Application Form. Even a small typo (e.g., swapping two digits) will cause the portal to reject your search.
Application Expired or Cancelled
If you previously applied but didn’t reconfirm or update your application in time, the system may have archived your record.
Duplicate or Fraud Checks
If SASSA suspects multiple applications were filed under your ID, the system may temporarily hide the record while it is under review.
How To Fix ID Number Not Found
If you are still seeing the error of “ID Number Not Found” then, Here’s what you should do if this error keeps appearing:
Double-Check Your ID & Phone Number
Make sure you are entering your ID exactly as shown on your green barcoded ID book or smart ID card. Use the same cellphone number linked to your RICA registration.
Confirm Application Submission
If you’re unsure whether your application was properly submitted, try to re-apply via the SASSA SRD portal or USSD. If your ID already exists in the system, you’ll get a message saying so.
Wait for Database Updates
If you applied recently, wait at least 7 working days before checking status again. SASSA systems sometimes update in batches.
Use Alternative Status Check Methods
- USSD Code: Dial 1347737# and follow prompts.
- WhatsApp Line: Save 082 046 8553 and send “Status.”
- Call Centre: Dial 0800 60 10 11 to speak directly with SASSA staff.
Visit a Local SASSA Office
If the problem persists beyond 14 days, go to your nearest SASSA office with your ID document and proof of application. Staff can manually trace your application in their system.
What Not to Do
- Don’t panic. “ID Not Found” does not mean you are disqualified.
- Don’t re-apply multiple times in one week. This may cause further delays.
- Don’t share your ID details with strangers who claim they can “fix” the problem for a fee.
Final Verdict
The “ID Number Not Found” error on the SASSA portal is frustrating, but it’s not the end of your grant journey. In most cases, it happens due to small delays, technical syncing, or input errors. By following the steps above, you can correct the issue and ensure your application is properly tracked.
FAQs
How long should I wait before worrying about the “ID Number Not Found” error?
If you applied recently, wait 7–10 working days before checking again. If it persists longer than two weeks, contact SASSA directly.
Can I still receive my SASSA grant if my ID shows as “Not Found”?
Yes. The error doesn’t mean you’re rejected; it only means your application hasn’t been correctly matched in the system. Once corrected, your status should update.
What documents should I take to SASSA if my ID isn’t showing online?
Carry your original ID document, proof of cellphone ownership (RICA registration), and any application reference numbers or SMS you’ve received from SASSA.
Why does the error show on the website but not when I check via USSD?
Different platforms sync at different times. The website may show “Not Found” while the USSD tool already reflects your application. This usually resolves itself after updates.
