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7 Tips For Approval of SASSA Declined Appeal | Official Guide 2025

Through the Social Relief of Distress (SRD) award, the South African Social Security Agency (SASSA) is instrumental in giving financial support to those going through difficult times.

This thorough guide tries to clarify some typical causes of a denied SASSA Status Check and provide possible fixes to make the procedure go more smoothly for you.

Why SASSA Application Declined?

Writing a stronger, fact-based appeal requires an understanding of the particular reason the SASSA grant application was turned down.

Considering carefully whether any of the scenarios listed below relate to your circumstances will help you address the possible cause of rejection and boost the chances of a successful appeal.

  • Age Ineligibility: The SRD award is open to applicants between the ages of 18 and 60
  • Income Over Threshold: Monthly income appears on bank account statements to be more than R624
  • Existence SASSA Grant: The applicant is already receiving another grant, such as a grant for child support
  • Government Work: A government department is indicated as employing the applicant
  • NSFAS registration: SRD grants are not available to NSFAS beneficiaries
  • Fraudulent Linkages: Suspected previous fraud cases are linked to the applicant’s ID or cellphone number
  • Fraud Database Listing: External fraud prevention databases have the applicant classified as a culprit

How To Appeal For Declined SASSA?

If your SASSA Social Relief of Distress (SRD) grant application is declined, you can file an appeal. SASSA offers an easy way to appeal the verdict on their official website.

Tips for Approval of SASSA Declined Appeal

This method allows you or the person applying on your behalf to provide more information and supporting documentation to improve your case.

Here’s a step-by-step approach to filing an appeal for a refused SASSA status check.

Step 1: Click on Appeal Section

The first step is to visit the SASSA SRD Appeal webpage. The appeal webpage URL can be found on the SASSA’s official website or by simply searching online.

Step 2: Provide Correct Details

You’ll be asked to provide your 13-digit South African ID card number and the mobile number you registered during the original application procedure. After entering this information, click the “send pin” button.

Step 3: Enter OTP You Received

After you submit your credentials, you will receive a verification SMS with a PIN associated with your registered cellphone number. This PIN is an additional security measure to ensure that only authorized users may access the appeals process.

To access the appeal section, log in with the PIN you received on the website screen.

Step 4: Select Appeal Month

After successfully logging in, you will be able to view the records for all months for which you submitted for the SRD grant. Choose a month from the list for which to file an appeal.

Step 5: Provide Solid Reason

After picking a month, you will be asked to submit a valid and brief explanation for your appeal.

Step 6: Submit Documents

You must submit supporting documents to demonstrate your eligibility for the SRD grant. These documents may include bank statements from the last six months, evidence of residency, identification documents, and other relevant documents supporting your case.

Step 7: Click “Submit Button”

Once you’ve submitted all of the required documents and offered an acceptable justification for the appeal, carefully check your request. If everything is in order, click the “submit” button to file an appeal with the Independent Tribunal officially.

If you do not have access to a computer or the internet, you can go to a community center or your closest SASSA office that offers internet access. You can get online appeal assistance from SASSA staff or volunteers at these sites.

If your appeal is granted, SASSA will handle your application for an SRD grant, which you would get retroactively starting in the month your appeal was granted.

There is no more appeal procedure inside SASSA; the Independent Tribunal’s ruling is final. You might think about getting legal counsel or help from neighborhood organizations if there were procedural flaws or illegal activity during the appeal process.

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9 Comments

  1. I’m David mahlanganiphani sibiya ID no:7708035313080 contact 0711358658 i just want to know why my application always need a identity verification,i do it after that the message change then wrote result identity verification

  2. Mboneni Zungu
    9012205536085
    0717164710
    My R350 and R370 have been declined for so long,even went to Sassa office in Durban station and still no help,i always appeal and re Appeal but still no difference, I don’t know what to do anymore.

  3. My 370 was decadent desember and pending for January. I got a part job for november only and they puy my wages for that job in my account do know my 370 is declined for December and pending for January do know i don’t haveno income and i dont know what to do pls help

  4. My 370 was decadent desember and pending for January. I got a part job for november only and they puy my wages for that job in my account know my 370 is declined for November and December and pending for January i don’t have no income and i dont know what to do pls help

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